TERMS & CONDITIONS

1. Acceptance of Terms

By using our services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Services Description

Aslan Agency provides social media marketing, digital marketing consulting, content creation, influencer marketing, social media management, advertising campaign management, and related digital marketing services ("Services"). The specific scope, deliverables, timeline, and pricing for Services will be outlined in individual service agreements, statements of work, or proposals ("Service Agreements").

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to active clients.

3. Client Responsibilities and Obligations

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Grant necessary access to social media accounts, advertising platforms, and related systems
• Respond to requests for feedback, approval, and information within agreed timeframes
• Ensure all content and materials provided to us comply with applicable laws and do not infringe third-party rights
• Comply with all applicable laws, regulations, and third-party platform terms of service
• Make timely payments according to agreed payment terms
• Maintain confidentiality of any login credentials or access information provided by us
• Notify us immediately of any unauthorized use of your accounts or security breaches

4. Intellectual Property Rights

Client-Owned Materials: You retain all rights to materials, content, and intellectual property you provide to us ("Client Materials"). You grant us a limited, non-exclusive license to use Client Materials solely to provide Services.

Work Product: Unless otherwise specified in a Service Agreement, all content, creative work, strategies, and deliverables created by Aslan Agency specifically for you ("Work Product") becomes your property upon receipt of full payment. We retain the right to use Work Product in our portfolio, case studies, and marketing materials unless you explicitly request otherwise in writing.

Company Intellectual Property: All proprietary methods, processes, tools, templates, frameworks, and general knowledge developed by Aslan Agency remain our exclusive property. This includes but is not limited to our branding, website, software, and business processes.

Third-Party Content: We may incorporate third-party stock images, music, or other licensed content into Work Product. Rights to such third-party content are subject to the applicable third-party licenses.

5. Payment Terms

Payment terms, pricing, and schedules will be specified in individual Service Agreements. Unless otherwise stated:

• Invoices are due within 15 days of the invoice date
• Late payments may incur interest charges of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower
• We reserve the right to suspend Services for accounts with overdue balances
• Fees are generally non-refundable except as expressly stated in a Service Agreement
• All fees are exclusive of applicable taxes, which are the client's responsibility
• We may increase fees upon 30 days' written notice for ongoing service agreements

Client is responsible for all collection costs, attorney fees, and other expenses incurred in collecting overdue amounts.

6. Term and Termination

Term: Service Agreements begin on the effective date specified and continue for the term stated in the agreement.

Termination for Convenience: Either party may terminate Services with written notice as specified in the Service Agreement (typically 30 days). The client remains responsible for payment of all services rendered and costs incurred up to the termination date, plus any applicable termination fees stated in the Service Agreement.

Termination for Cause: Either party may terminate immediately if the other party: (a) materially breaches these Terms or a Service Agreement and fails to cure within 15 days of written notice; (b) becomes insolvent or files for bankruptcy; or (c) engages in illegal conduct.

Effect of Termination: Upon termination, we will: (a) cease providing Services; (b) deliver completed Work Product; (c) return or destroy Client Materials as directed; and (d) invoice for outstanding amounts. Provisions regarding payment, intellectual property, confidentiality, warranties, indemnification, and dispute resolution survive termination.

7. Warranties and Disclaimers

Limited Warranty: We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards.

DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT: (A) SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) RESULTS OBTAINED FROM SERVICES WILL BE ACCURATE, COMPLETE, OR RELIABLE; (D) ANY SPECIFIC RESULTS, METRICS, ENGAGEMENT, OR RETURN ON INVESTMENT WILL BE ACHIEVED.

8. Performance and Results

Social media marketing and digital marketing results depend on numerous factors outside our control, including but not limited to: platform algorithms, audience behavior, market conditions, competition, seasonality, content quality, budget allocation, and industry trends.

We do not guarantee, warrant, or promise any specific outcomes, results, metrics, views, engagement, follower growth, conversion rates, sales, revenue, or return on investment. Any projections, estimates, or case studies shared are not guarantees of future performance. Past results do not guarantee future success.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL ASLAN AGENCY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE SERVICES; (B) ANY CONDUCT OR CONTENT OF THIRD PARTIES; (C) ANY CONTENT OBTAINED FROM SERVICES; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ASLAN AGENCY FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE THOUSAND DOLLARS ($1,000), WHICHEVER IS GREATER.

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

10. Indemnification

You agree to indemnify, defend, and hold harmless Aslan Agency and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from: (a) your use of Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) Client Materials you provide; (e) your violation of any applicable laws or regulations; or (f) any claim that your use of Services caused damage to a third party.

11. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, confidential, or sensitive information disclosed during the business relationship ("Confidential Information"). This obligation survives termination for five (5) years.

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this agreement; (b) was rightfully known prior to disclosure; (c) is rightfully received from a third party without confidentiality restrictions; or (d) is independently developed without use of Confidential Information.

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution: Before initiating arbitration, you agree to first contact us to attempt to resolve any dispute informally. Send written notice to info@startaslan.com describing the dispute. We will attempt to resolve the dispute within 60 days.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in California, and judgment on the arbitration award may be entered in any court having jurisdiction.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or confidentiality breaches. Small claims court actions are also permitted.

Arbitration Fees: Each party bears its own arbitration costs unless prohibited by law. For claims under $10,000, we will reimburse your filing fees and pay AAA fees if you cannot afford them.

CLASS ACTION WAIVER: YOU AND ASLAN AGENCY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or pandemics.

14. Electronic Communications

By using our Services, you consent to receive communications from us electronically, including email and service-related electronic notices. Marketing communications will be sent only where permitted by law and with any consent required. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For existing Service Agreements, changes will take effect upon renewal or 30 days after notice, whichever is later. Your continued use of Services after changes take effect constitutes acceptance of the modified Terms.

16. General Provisions

Governing Law and Venue: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, California, and you consent to personal jurisdiction in those courts.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to reflect the parties' intent to the maximum extent permitted by law.

No Waiver: Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

Entire Agreement: These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between you and Aslan Agency regarding Services and supersede all prior agreements and understandings.

Notice Requirements: All notices must be in writing and sent to info@startaslan.com (for notices to us) or the email address associated with your account (for notices to you).

Independent Contractors: The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

17. Contact Information

For questions regarding these Terms and Conditions, please contact us: